Last Updated: 2026-09-20

Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds, credits, and cancellations for purchases made from CLSDleads LLC ("we", "us", or "our"). By making a purchase from us, you agree to the terms set forth below, as well as our Terms of Service and Privacy Policy. This Policy is incorporated into the Terms of Service.

Different things we sell have different refund positions. Where a section below addresses a specific kind of purchase, that section controls over the general provisions in this Policy. If you are looking for a specific product: Lead Purchases, Sales Gym Membership, or Event Tickets and Live Events.

General

Offers, coupons, and discounts cannot be combined unless otherwise stated. All prices are subject to change without notice. Gift cards are non-refundable. Please review our Privacy Policy for information on how your data is handled.

No Guarantee of Results

We do not guarantee that you will achieve any specific results or reach any particular goal from purchasing our products or services. All information provided is for informational purposes only and is used at your own risk. We do not provide legal, investment, professional, tax, or financial advice. You are solely responsible for any decisions and actions resulting from your use of our products or services.

Refunds and Credits

This section states our general position. It is displaced by the product-specific sections below — Lead Purchases, Sales Gym Membership, and Event Tickets and Live Events — wherever one of them applies to what you bought.

Unless otherwise stated, all sales are final and non-refundable. If you are unable to use a purchased service or product, you may be eligible for a store credit at our sole discretion, provided your request is made at least 15 days prior to the scheduled service or event. Store credits are not guaranteed and may be denied for any reason. Processing fees are non-refundable.

Lead Purchases

Leads purchased through a premier order or through our aged-lead stores are final and non-refundable once the lead has been assigned or delivered to you. The remedy for a lead that is invalid or does not meet our quality standards is a replacement, not a refund, and the grounds and the deadline for requesting one are set out in our Lead Replacement Policy. Because a lead's value is the information it contains and that information cannot be returned, we do not refund a lead on the basis that it did not convert or did not answer.

Funds you have prepaid against an order that we have not yet filled remain yours. If you cancel an order before it is filled, or if we cannot fill it, the unspent balance is refunded or credited to you at your election.

Sales Gym Membership

How the billing works. A Sales Gym membership is a monthly subscription. You are charged when you join, and your membership renews automatically each month at the then-current monthly fee until you cancel. We will tell you before any change to the fee takes effect.

How to cancel. You may cancel at any time, with no cancellation fee, from the membership menu inside the Sales Gym or from your billing settings. You may also cancel by emailing support@clsdleads.io from the address on your account. Cancelling stops all future charges.

What cancelling does and does not refund. Cancellation takes effect at the end of the monthly period you have already paid for, and your access continues until then. Membership fees already charged are non-refundable, and we do not issue partial-month, pro-rata, or unused-access refunds for the period you cancel in — you keep the access instead. Membership is not usage-based: we do not refund a month because you did not work or download leads during it.

Removal for prohibited conduct forfeits the rest of the period. If we remove you from the Sales Gym for the conduct described under Sales Gym Acceptable Use, Removal, and Forfeiture — automated collection, bulk extraction, sharing your login and resale of lead data — the remainder of the period you have paid for is forfeited and no refund or credit is issued.

If we end your membership for any other reason, you are not out of pocket. Where you have not breached our Terms, either your membership runs to the end of the period you have already paid for and simply does not renew — you keep the access — or, if we end your access before that date, we refund the unused part of the period you have paid for to the payment method you paid with. We will tell you which of the two is happening at the time. If a refund is due and has not reached you within ten business days, contact us at support@clsdleads.io and we will chase it.

Billing errors and disputes. If you believe you have been charged in error, contact us at support@clsdleads.io and we will investigate and correct a genuine billing error, including a duplicate charge or a charge after a cancellation took effect. Please contact us before disputing a charge with your card issuer; we keep a record of the access provided on each membership and will provide it in response to a dispute.

Event Tickets and Live Events

This section applies only to tickets to live events, and to lodging or other items sold together with those tickets. It does not apply to lead purchases or to a Sales Gym membership.

All event ticket sales are final. If you are unable to attend an event, you may request a store credit at least 15 days before the event, subject to approval. Tickets received as part of a promotion, bundle, or as a bonus are not eligible for credit or rollover. Tickets may not be rolled over more than once and expire 12 months after the original event date if not redeemed. Hotel accommodations included with event tickets are non-refundable and non-transferable.

Payment Plans

If you purchase a product or service using a payment plan, you are responsible for 100% of the agreed-upon payments. Failure to complete payments will result in forfeiture of access and no refund for payments made. For event tickets with payment plans, the plan must be paid in full at least 30 days prior to the event or the ticket and any included accommodations will be forfeited without refund or credit.

Cancellations and Changes

We reserve the right to cancel, amend, or substitute any product, service, or event at our sole discretion. If an event is postponed due to circumstances beyond our control, tickets will be rolled over to the next available date. If an event cannot be rescheduled within 180 days, a store credit may be issued. We are not responsible for any travel or accommodation costs.

Amendments

We may amend this Policy. An amendment applies to purchases you make after it is posted. Whether something you have already bought is refundable or creditable, and on what terms, is governed by this Policy as it stood when you bought it — and for the Sales Gym membership, by this Policy as it stood when the membership period you have already paid for began. That matches the carve-out in our Terms of Service, section 1 of our Exclusivity Policy, and the amendment clause of our Lead Replacement Policy. We keep every prior version of this Policy; if you need the version that was in force on the date of your purchase, ask us at support@clsdleads.io and we will provide it.

Contact Information

For questions about this Refund Policy or to request a store credit, please contact us at support@clsdleads.io.