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Lead Replacement Policy

Last Updated: 2026-09-20

What this Policy covers

This Lead Replacement Policy is incorporated by reference into our Terms of Service and is the remedy our Refund Policy refers to for an invalid lead. It applies to leads you purchase — leads assigned to a premier order, and leads you buy from our aged-lead stores (Premier Overflow and Warehouse).

It does not apply to a Sales Gym membership. A membership is access to aged inventory rather than a purchase of an individual lead, so there is no lead to replace; membership billing is governed by the Refund Policy and the Sales Gym sections of our Terms of Service.

When a lead qualifies for replacement

CLSDleads is committed to providing high-quality leads. If you receive a lead that is invalid or does not meet our quality standards, you may request a replacement on any of the following grounds:

  • The lead's telephone number is disconnected, or reaches someone other than the person who submitted the inquiry.
  • The lead duplicates a lead already delivered to you in the previous 30 days.
  • The lead's state of residence is outside the states you selected.
  • The lead's telephone number is outside the states you selected.
  • The consumer's stated age is over 85.
  • The lead is not in the product category you ordered.
  • The lead is obviously fraudulent — test data, spam, or plainly fabricated information.
  • Any other reason we agree, in our discretion, makes the lead unusable.

How to request a replacement

  1. Submit your replacement request within 7 days of lead delivery.
  2. Provide the lead details and reason for replacement.
  3. Our team will review your request and respond within 3 business days.

Please note: All replacement requests are subject to review and approval by CLSDleads. Abuse of the replacement policy may result in loss of replacement privileges.

A replacement is a replacement lead, not a refund — see Lead Purchases in our Refund Policy. We do not replace a lead on the basis that it did not answer or did not convert; our No Guarantee of Results section explains why.

Amendments

We may amend this Policy. An amendment applies to leads you buy after it is posted; the grounds and the deadline that apply to a lead you have already bought are the ones this Policy set out when you bought it. That mirrors section 1 of our Exclusivity Policy. If you need the version of this Policy that was in force on the date of your purchase, ask us at support@clsdleads.io and we will provide it — we keep every prior version.

For more information, please review our Terms of Service, Privacy Policy, Refund Policy, and Exclusivity Policy.