What exclusivity means
What CLSD promises while a lead is exclusive to you, where the periods are stated, and what exclusivity does not cover.
4 min read
Before you start
- A Premier order or a store purchase, so the Exclusivity field on an order has something to show
Tip
Keep the Exclusivity Policy handy, since it is the only place the periods are stated.
Every lead you buy on CLSD carries an exclusivity period. This article covers what that promise is, where the periods are stated, and what it does not cover.
The promise
While a lead is exclusive to you, we do not sell or distribute it to another customer. That applies to leads delivered to a Premier order and to leads you buy in the Premier Overflow and Warehouse stores. The order form lists it as Delivered to your order and, while it's exclusive, to no one else.
One person can fill out several forms and become more than one lead. Before a lead is routed to your Premier order, and again when you check out in a store while signed in, we check it against the people you have already received, and someone you already have is left off. The order form lists this as Never the same person twice, across every order and store.
Where the periods are stated
How long a lead stays exclusive depends on how you bought it. A Premier lead is measured from the date it is assigned to your order. An aged lead is measured from the date of purchase, and each age band has its own period.
The periods are in the Exclusivity Policy, linked from checkout and from the footer of every page. If you need the version in force on a particular date, ask us and we will send it. See Getting support.
Important
The period on a lead is the one the Policy stated on the day you bought it. A later change does not shorten or lengthen it.
What happens when the period ends
After the period ends, the lead may be made available to other customers through the Warehouse. The lead stays in your account, and nothing you received is taken back. Likewise, if someone else bought a lead before you did, they keep what they received, and exclusivity on your purchase does not reclaim it. See The lifecycle of a lead.
Where you see it in the app
The Premier order form has an Exclusivity row with an information icon beside it. Hover over the icon to read the note.
Every lead you buy is exclusive to you for a period, and while it is exclusive we do not sell or distribute it to another customer. Our Exclusivity Policy is where the periods are stated.
On a Premier Overflow or Warehouse order, open the order from Orders and the Exclusivity field reads Exclusive to you. A weekly aged lead subscription shows the same label under the subscription on Billing & Balance.
Note
The Policy is the only place the periods are stated. No purchase or order screen repeats them.
What exclusivity is not
Exclusivity is a commitment about who else we sell the lead to, and nothing more. The order and checkout screens say so above the pay button. Leads are sold as is. We do not guarantee the outcome, conversion, or success of any lead.
It is also not a statement about the consent a consumer gave, whether a number is on a do not call registry, or whether a particular way of contacting the lead is lawful. Those are your responsibility under the Terms of Service.
Leads you reach through The Gym carry no exclusivity at all. Membership is access to aged inventory rather than a purchase of a lead, and other members may work the same lead. See The Gym.
Frequently asked questions
Does the exclusivity period ever end?
Yes. Each purchase carries a period, and the periods are stated in the Exclusivity Policy. When the period ends, the lead may be offered to other customers through the Warehouse. The lead stays in your account, and nothing you received is taken back.
Where do I find the period that applies to my lead?
In the Exclusivity Policy. The order screens read Exclusive to you, and the subscription card shows the same label, but neither one states the length. The period that applies is the one the Policy stated on the day you bought the lead.
Does exclusivity mean the lead will convert?
No. Exclusivity is about who else we sell the lead to. Leads are sold as is, and we do not guarantee the outcome, conversion, or success of any lead.
Are Gym leads exclusive?
No. Membership is access to aged inventory, and other members may be working the same lead you are.