Refunds

1The short version

Sales are final unless a section below says otherwise. If you cannot use something you bought, you may be eligible for a store credit at our sole discretion, provided you ask at least 15 days before the scheduled service or event. Store credits are not guaranteed and can be denied for any reason. Processing fees are not refundable. Leads are sold as is, and the remedy for a bad lead is a replacement, not a refund.

2Lead purchases (Premier, Premier Overflow and Warehouse)

Leads bought through a Premier order or either aged lead store are final and not refundable once a lead has been assigned or delivered to you. The information in a lead cannot be handed back, so we do not refund a lead because it did not convert or did not answer.

A lead that is invalid or does not meet our quality standards goes through the Lead Replacement Policy. See What qualifies for a replacement and Requesting a replacement.

Weekly lead subscriptions

Each week's charge buys that week's leads, so the rules above apply to each week. Cancelling stops future charges at the end of the billing period you have already paid for. See Subscriptions, pausing and cancelling.

3Sales Gym membership

The Gym is a monthly subscription. You are charged when you join and it renews each month at the then current fee until you cancel. We tell you before any change to the fee.

You can cancel any time with no cancellation fee, from the membership menu in the Gym, from your Billing page, or by emailing support@clsdleads.io from the address on your account. Cancelling stops all future charges at the end of the month you have already paid for, and you keep access until then.

Fees already charged are not refundable. There is no refund for part of a month, no prorated refund, and no refund for access you did not use. Membership is not based on usage, so a month is not refunded because you did not download leads during it.

If we remove you for misuse (automated collection, bulk extraction, sharing your login or resale of lead data), the rest of the paid period is forfeited. If we end your membership for any other reason and you have not broken the Terms, it either runs to the end of the paid period or we refund the unused part to the card you paid with, and we tell you which at the time. If a refund has not reached you within ten business days, email support@clsdleads.io.

4What you agree to at checkout

On a Premier order the checkbox you tick before paying opens with Leads are sold as is. and then says this about refunds. "I understand that all sales are final. I understand the lead replacement policy. I waive my right to a refund. I waive my right to dispute this charge for any reason." The same box also carries your SMS consent, and on the public order page a statement that you are licensed for what you order. On the Overflow, Warehouse and Gym checkouts the checkbox confirms that leads are sold as is and that you agree to the Terms, Privacy Policy and Exclusivity Policy.